Fresh on Wheels use a well maintained network operated by trained company personnel to deliver your products to you in excellent condition and as early as possible.
- Depending upon the location, the product is delivered to you within 4 hours after order confirmation.
- We ship only from Delhi, to Delhi. Once the produce is shipped, tracking details will be shared.
- We will refund the complete order amount including any shipping charges if the order is cancelled, lost or un-delivered to your preferred location.
- If you cancel part of the order or if you return an order delivered to you, shipping charges will not be refunded. However, once the produce has been shipped to reach the customer, it cannot be cancelled.
- Please go through Fresh on wheels’ Return/Refund Policy.
- As soon as we start preparing your order, as well as when we ship your produce, the tracking information is sent to you via an email.
- Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same area.
- Any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within an hour of placing your order.
As soon as the order is shipped, we will send a detailed message with name of our delivery personnel, his details, and tracking number, after which it's the customers’ duty to follow up with the delivery personnel. However, we will aim to aid with exact status of order along with its location as it reaches the customer.